Legal Transparency & Customer Protection

Terms & Policies

Please review the legal agreements governing KatHosting domain registrations, offshore cPanel web hosting, reseller solutions, data privacy, and refund procedures.

Terms & Conditions of Service

Effective Date: January 1, 2026 • Last Revised: September 2026

Master Service Agreement

1. Agreement to Terms & Eligibility

By creating an account, registering a domain name, purchasing offshore web hosting, reseller plans, or utilizing any services provided by KatHosting ("KatHosting", "we", "us", or "our"), you ("Client", "Subscriber", or "User") agree to be bound by these Terms and Conditions. If you do not agree to these terms, you must immediately discontinue use of our platform and services. You represent that you are at least 18 years of age or possess legal parental/guardian consent to enter into legally binding contracts.

2. Account Registration, WHOIS Accuracy & Security

To utilize KatHosting services, you must complete registration by providing complete, truthful, and accurate information, including your full legal name, valid email address, WhatsApp/mobile contact number, and physical billing address (street address, city, state, country, and postal/PIN code).

WHOIS Compliance: ICANN regulations mandate accurate contact information for domain registrant ownership. Providing deliberately falsified WHOIS data may result in immediate domain suspension by registries.
Credential Confidentiality: You are solely responsible for maintaining the confidentiality of your account password, Two-Factor Authentication (2FA) secret, and 6-digit Secret Support PIN. KatHosting staff will never request your account password.
Account Activity: You are fully liable for all activities, orders, and content hosted under your account credentials.

3. Offshore Netherlands Location & Acceptable Use Policy (AUP)

KatHosting provides carrier-grade offshore cPanel hosting and server infrastructure hosted in state-of-the-art datacenters located in Amsterdam, Netherlands. Because our servers operate under Dutch and European Union legal frameworks, domestic United States safe-harbor statutes—including unilateral automated DMCA notices—do not have extraterritorial jurisdiction.

Protected Offshore Hosting Categories

Automated third-party safe-harbor notices and copyright scanning bots targeting media, movie review and embed hubs, indie music showcases, audio archives, open-source software repositories, and developer code forks are systematically discarded without automated site disruption.

Strict Zero-Tolerance Prohibitions

The following malicious activities are strictly prohibited across all KatHosting network infrastructure and will result in immediate permanent service termination without notice and without refund:

Child Sexual Abuse Material (CSAM) or any form of child exploitation.
Phishing websites, banking fraud, credential harvesters, and deceptive impersonation.
Ransomware, trojans, viruses, botnets, cryptojacking scripts, or malware distribution.
Outbound Distributed Denial of Service (DDoS) attacks, IP port-scanning, or network intrusion tools.
Unsolicited commercial email (SPAM), mailing list abuse, or mass mailer scripts.

4. Service Level Agreement (SLA) & Network Uptime

KatHosting guarantees a 99.9% network and power availability SLA on our primary web hosting and reseller server clusters during each monthly billing cycle. Scheduled maintenance, upstream transit provider fiber cuts, and client-side application software configuration errors are excluded from SLA uptime calculations. In the event of an unexcused outage exceeding our SLA, account credit may be requested via our billing department.

5. Invoicing, Payments, Renewals & Suspensions

Billing Cycles: Services are billed in advance on recurring intervals (Monthly, 3 Months, 6 Months, 1 Year).
Automated Invoicing: Renewal invoices are generated 7 to 14 days prior to service expiration. Customers are alerted via automated email and WhatsApp notification.
Grace Period & Suspension: If an invoice remains unpaid past its due date, services enter a 3-day grace period. If payment is not settled within the grace period, web hosting services are automatically suspended by the system.
Service Termination: Suspended accounts remaining delinquent for more than 15 consecutive days may be automatically terminated and removed from server storage to free disk capacity.

6. Data Backups & Customer Responsibility

While KatHosting maintains automated platform disaster recovery snapshots and provides standard cPanel backup utilities, you acknowledge and agree that you are solely responsible for maintaining independent, off-site backups of all website files, databases, and emails. KatHosting shall not be held liable for data loss arising from hardware degradation, software failure, or customer configuration errors.

7. Limitation of Liability & Indemnification

In no event shall KatHosting, its directors, employees, or upstream datacenter partners be liable for any indirect, incidental, punitive, or consequential damages (including loss of business profits, data corruption, or operational interruptions) arising from service usage. You agree to defend, indemnify, and hold harmless KatHosting from any legal claims, liabilities, damages, or costs resulting from your breach of these terms or content hosted on your account.

Privacy Policy & Data Protection

Compliance: Global Privacy Standards • Last Revised: September 2026

Privacy First

1. Commitment to Customer Privacy

At KatHosting, safeguarding customer confidentiality and privacy is a foundational operating pillar. We collect only the minimum personal data required to register domain names, provision cPanel hosting servers, deliver invoices, and secure accounts against fraud and unauthorized intrusions.

2. Information We Collect

Account Identity: Full Name, Email Address, WhatsApp / Mobile phone number.
Physical Location & Billing Data: Street address, State / Province, Country, and PIN / ZIP code (mandated for WHOIS domain registrant verification and tax invoicing).
Security & Audit Logs: Timestamped IP address, browser user-agent, authentication attempt logs (success/failed counts), and CSRF tokens to shield user accounts against brute-force attacks and credential stuffing.
Support Communications: Inquiries submitted via our ticketing helpdesk and official WhatsApp support channels.

3. How Your Information is Utilized

Your information is used strictly for operational service delivery, including:

Provisioning domain registrations and renewals with global ICANN registries.
Automating cPanel account setup and sending server login credentials.
Issuing official tax invoices, payment receipts, and renewal reminders.
Dispatching critical security alerts, 2FA verification codes, and password reset authorizations.
Defending our network against malicious bots, automated spammers, and unauthorized logins.

Strict No-Sale Policy

KatHosting does NOT sell, rent, monetize, or trade your personal information, email address, or phone number with third-party advertisers, marketing agencies, or data brokers under any circumstances.

4. Industry-Standard Cryptography & Data Security

We deploy robust defense-in-depth architectural safeguards to protect your personal information:

End-to-End Transport Security: 256-bit TLS/SSL encryption across all public and customer portal interfaces.
Cryptographic Password Hashing: Passwords are cryptographically hashed using standard bcrypt with adaptive cost factors; cleartext passwords are never stored.
Encryption-at-Rest: Critical authentication tokens, cPanel passwords, 2FA TOTP secrets, and gateway API keys are stored encrypted at rest using industry-standard AES-256-GCM encryption with authenticated tags.
Automated Data Hygiene: Login attempt logs and ephemeral security audit entries are pruned automatically on a rolling 15-day schedule.

5. Cookies & Session Management

KatHosting utilizes strictly necessary first-party session cookies to manage user authentication, maintain persistent dashboard state, and validate CSRF defense tokens. We do not employ invasive cross-site tracking cookies or third-party marketing beacons.

6. Customer Rights & Data Retention

Customers retain the right to review, update, or correct their registered physical address, contact phone, and security settings at any time via the Customer Security Portal. Upon formal account closure and settlement of outstanding invoices, personal data is archived or deleted in accordance with legal and financial record-keeping mandates.

Refund & Money-Back Guarantee Policy

Clear, Fair & Transparent Terms • Last Revised: September 2026

7-Day Guarantee

Domain Registrations

Strictly Non-Refundable

Once registered, renewed, or transferred, registry fees are non-reversible. Domains cannot be refunded under any circumstances.

Hosting & Resellers

7-Day Full Refund

100% money-back guarantee for all shared cPanel web hosting and reseller hosting accounts within 7 calendar days of order.

Processing Window

6 to 8 Business Days

Approved refunds are submitted immediately and reflect in your original payment method within 6 to 8 business days.

1. Domain Name Policy: Non-Refundable Once Registered

Domain name registrations, transfers, and renewals involve instantaneous real-time API transactions with global top-level domain (TLD) registry operators (such as Verisign for .com, Public Interest Registry for .org, NIXI for .in, and ICANN accredited registrars).

Crucial Notice Regarding Domain Purchases: Once a domain registration order is completed and registered with the respective central registry, wholesale registry fees are irrevocably consumed and cannot be cancelled, modified, or refunded under any circumstances. Please ensure spelling accuracy prior to confirming your domain checkout.

2. Shared cPanel Web Hosting & Reseller Hosting: 7-Day Money-Back Guarantee

We take pride in providing ultra-fast, genuine cPanel web hosting in Amsterdam, Netherlands. If you are not completely satisfied with your new service for any reason, KatHosting offers an unconditional 7-day money-back guarantee on all shared web hosting and reseller hosting packages:

Eligibility Window: The cancellation and refund request must be formally submitted within 7 calendar days from the initial order and invoice payment timestamp.
Full Service Refund: You will receive a 100% refund of the amount paid for the eligible shared or reseller hosting service fee.
First-Time Purchases: The money-back guarantee applies to a customer's first hosting service purchase to give new users confidence in our platform. Subsequent orders or repeat services do not qualify for the 7-day guarantee.

3. Refund Processing Timeline: 6 to 8 Business Days

When a refund request is authorized by our billing department:

Gateway Submission: Our billing team initiates the refund transaction through the payment gateway processor immediately upon verification.
Bank Processing Period: Depending on your financial institution, card issuer, or UPI payment provider, the refunded funds typically take between 6 to 8 business days to credit back into your original payment source (bank account, debit card, or credit card).
Instant Account Wallet Alternative: If you prefer zero waiting time, you may elect to have the full refund credited instantly to your KatHosting Account Wallet Balance. Wallet funds are available immediately to purchase any other hosting service, domain, or addon.

4. Services Excluded from Refund

The following categories of products and services are non-refundable:

Domain name registrations, transfers, renewals, and WHOIS privacy addons.
Dedicated servers, Virtual Private Servers (VPS), and custom IP address allocations.
Third-party software license fees (cPanel/WHM, CloudLinux, LiteSpeed, Softaculous, SSL certificates).
Administrative setup fees or migration fees.
Any accounts or services suspended or terminated due to violations of our Acceptable Use Policy (phishing, CSAM, malware, spam, DDoS).

5. How to Request a Refund

To submit a refund request under the 7-day money-back guarantee:

Log into your account and open a support ticket via Customer Ticket Center.
Select Billing Department and provide your invoice number or service name.
Indicate your preference between:
- Refund to original payment method (6–8 business days processing time).
- Instant refund credit to your KatHosting Wallet balance (immediate availability).

Our billing team will review and process your request within 24 hours of ticket submission.

Have questions regarding our policies or agreements?

Our 24/7 billing and customer support team is always available to clarify terms or assist with account queries.

Knowledge Base / FAQ Contact Billing Support